Custom domain trouble shooting

Common issues:

1. . My site won't load when entering my custom domain in the address bar, but works when adding "www"

2. My site won't load when entering my custom domain in the address bar.

3. My site still shows .pagecloud.com when entering in my custom domain name.

4. My site won't load when adding https.

5. My site is giving me a "Not secure" warning.

6. My domain registrar does not support CNAMEs or Forwarding.

7. My domain registrar does not support Name Servers.



Solutions:

1. My site won't load when entering my custom domain in the address bar, but works when adding "www" 


If you are using the Preferred method of connecting your domain.

This error is likely caused by the Name Servers Cloudflare provides not matching on your domain registrar. Head to your domain registrar and verify the Name Servers entered as seen on your "Custom Domain" page within PageCloud. 


If you are using the Alternative method of connecting your domain.

This error is likely caused by your Forwarding directing to the wrong place. Head to your domain registrar verify Forward settings are pointing to your custom domain as "www.example.com".  where "example.com" is your website's custom domain. 


2. My site won't load when entering my custom domain in the address bar.

If you are using the Preferred method of connecting your domain.

The Name Servers Cloudflare provides do not match on your domain registrar. Head to your domain registrar and verify the Name Servers are exactly as displayed on your "Custom Domain" page within PageCloud. 


If you are using the Alternative method of connecting your domain.

This error is likely caused by your CNAME not being set up. Head to your domain registrar and set your CNAME record to value "www" and points to "proxy2.pagecloud.com" 


3. My site still shows .pagecloud.com when entering in my custom domain name.

Your Forward setting is pointing to your .pagecloud.com site name instead of your custom domain. Head to your domain registrar and change your Forward from "example.pagecloud,com" to "www.example.com". Where "example.com" is your own custom domain name. 

4. My site won't load when adding https.

If your site is not loading when using https, this is a sign you do not have an SSL certificate for your custom domain. You can get an SSL certificate by using the Preferred method to set up your custom domain, Or by using Cloudflare to create your own SSL certificate. Learn how to add an SSL certificate to your site.

5. My site is giving me a "Not secure" warning.

If your site is giving you a "Not secure" warning when heading to your custom domain, this is a sign you do not have an SSL certificate for your custom domain. You can get an SSL certificate by using the Preferred method to set up your custom domain, Or by using Cloudflare to create your own SSL certificate. Learn how to add an SSL certificate to your site.

6.My domain registrar does not support CNAMEs or Forwarding.

If your domain registrar does not support CNAMEs or Forwarding, use the Preferred Method for point your custom domain. This method uses Name Servers to point your custom domain name.

7. My domain registrar does not support Name Servers.

If your domain registrar does not support Name Servers, use the Alternative method  for point your custom domain. This method uses CNAMEs and Forwarding records to point your custom domain name.


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