Why is my site not live?

A Pagecloud site must be published before visitors can open it. If it works at its Pagecloud address but not at the custom domain, troubleshoot the domain instead of publishing.

If you have an AI Site

An AI Site editor includes Ask Paige and a Publish site or Publish updates button.

1. Select Publish site for the first publish, or Publish updates after editing.
2. Wait for the success message.
3. Open the Pagecloud address in a private browser window.
4. If the Pagecloud address works, open Project dashboard, then Custom domain.
5. Select Check status.

Both the root and www hostnames must show DNS connected and SSL active. If they do not, follow Publish and connect an AI Site domain.

Saved editor changes do not appear on the live site until you publish updates.

If you have a classic Pagecloud site

1. Open the site in the classic editor.
2. Select Publish.
3. Confirm the site works at its Pagecloud address.
4. Open Domain setup and select Test connection.
5. Confirm SSL is enabled.

Use the classic custom-domain instructions if the connection fails.

If neither address works

• Confirm you are viewing the correct project and page.
• Refresh the browser and try a private window.
• Check whether the publish action reported an error.
• Confirm the page itself is published, not removed or unpublished.
• Check Pagecloud status for an active incident.

If only the custom domain fails

• Confirm the domain is attached to this site, not another Pagecloud site.
• Use the DNS records for the correct site type.
• Remove conflicting website records without removing email records.
• Wait for recent DNS changes to propagate.
• Follow Troubleshoot custom domain connections.