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Fix SSL certificate errors

SharedUpdated

An SSL certificate can be issued only after Pagecloud can verify and route every hostname on the custom domain. Start by identifying your site type.

You have an AI Site if the editor includes Ask Paige. Otherwise, use the classic site steps.

Fix SSL on an AI Site

  1. Open Project dashboard, then Custom domain.
  2. Select Check status.
  3. Review the status and displayed records for both the root domain and www.
  4. Compare every displayed routing and verification record with your DNS provider.
  5. Correct missing or conflicting records.
  6. Select Check status again after DNS updates are visible.

Do not copy _acme-challenge or ownership values from another site or help article. Use the values displayed for your current domain.

If your provider does not support the displayed ANAME or ALIAS record, expand No ANAME/ALIAS support? Use A records instead and add every fallback A and TXT record shown.

What AI Site statuses mean

  • DNS pending: The routing record is missing or does not match.
  • DNS connected, but SSL issuing or SSL pending: Routing works, but certificate verification or issuance is not complete.
  • Connected and SSL active: Pagecloud has finished the setup.

Fix SSL on a classic Pagecloud site

  1. Open Domain setup for the site.
  2. Confirm both root A records and the www CNAME match the classic records in Connect a custom domain to Pagecloud.
  3. Remove conflicting A, AAAA, or CNAME website records for @ and www.
  4. Select Test connection.
  5. Confirm SSL is enabled.

Do not remove MX, DKIM, SPF, or other email records.

Check these issues for either site type

  • The domain is attached to the correct Pagecloud site.
  • Both the root and www hostnames are configured.
  • The DNS provider did not append the domain twice to a record name.
  • URL forwarding or masking is not replacing DNS records.
  • CAA records allow Pagecloud’s certificate authority to issue a certificate.
  • DNS changes have had enough time to propagate.

When should I contact support?

DNS and SSL changes can take up to 48 hours. If all current Pagecloud records are visible and SSL still fails after that, contact Pagecloud support with:

  • The domain name
  • Whether this is an AI Site or classic site
  • Screenshots of the records at your DNS provider
  • Screenshots of the Domain setup status
  • The approximate time the records were last changed

Still need help?

Contact Pagecloud support and include your site address and the step you are stuck on.

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